Policy

Shipping and Returns

Last updated: March 27, 2026

1. Shipping windows

Standard UK delivery windows are communicated at checkout or in confirmation emails.

Wholesale shipments follow written dispatch schedules agreed in trade quotations.

Delivery times can vary during peak seasonal periods and courier disruptions.

2. Tracking and delivery support

If your order is delayed or tracking has not updated, contact us with your order reference. Our team will investigate with logistics partners and provide an update.

3. Returns and exchanges

Return requests are reviewed based on product condition and purchase details.

Items should be unused and returned with original packaging where possible.

Contact support before sending any return so we can issue instructions.

4. Wholesale-specific returns

Trade and bulk orders may have separate return terms agreed in writing. Any quality concerns should be reported with batch details and images within the agreed inspection window.